Use Case: Refining an existing product

Refocus, reporioritize, reignite growth.

Your product is working—but is it winning?

You might be here because:

  • You’ve launched—but adoption, engagement, or retention isn’t where you want it

  • Your roadmap is packed, but it’s unclear which bets will actually move the needle

  • You’re hearing mixed signals from users, stakeholders, and metrics

  • There’s pressure to grow—but your team is stuck debating what to do next

  • You need a clearer sense of where the product is delivering value—and where it’s not

  • You’re making incremental improvements, but craving a bigger strategic reset

TL;DR: You’re not starting from scratch—but you need to get sharper, faster, and more focused to unlock the next level.

Common Pitfalls & Missed Opportunities

When a product is live—but not thriving—teams often fall into familiar traps:

  • Chasing surface-level metrics, while deeper user needs remain unaddressed

  • Adding features instead of solving problems, leading to complexity without impact

  • Prioritizing based on loudest voices, not validated insights

  • Running without a clear strategy, which leads to reactive, scattered execution

  • Ignoring internal misalignment, which slows progress and leads to wasted work

  • Underestimating the cost of “just one more release”, without revisiting the core value prop

The result? Bloated roadmaps, flatlining KPIs, and missed opportunities to refocus on what really matters.

How we help

We help teams step back, get clear, and move forward—strategically.

Whether you need to tighten your value proposition, improve user engagement, or refocus your roadmap, we partner with you to:

  • Pinpoint what’s working—and what’s getting in the way

  • Diagnose key friction points across user journeys, team dynamics, or decision-making processes

  • Sharpen your product’s value story, with evidence from users and the market

  • Prioritize ruthlessly, aligning teams on what to stop, start, or double down on

  • Rebuild momentum with a refreshed strategy and clear next steps

We bring an outside perspective, tested frameworks, and a bias for clarity—so your team can act with confidence, not guesswork.

Relevant Services

A few ways we can help you move from idea to action

Product-Market Fit Audit

Identify where your product is succeeding, where it’s falling short, and what opportunities exist via targeted rapid user research.

Strategic Modernization & Re-Platforming

In partnership with Space And Flow, we lead a full-system modernization effort

Case Study

Rapid Pivot to Remote in Early Childhood Education

Challenge

A nationally recognized early childhood education company needed to quickly adapt its in-person programming to meet families’ changing needs during COVID-19.

Approach

We partnered with the leadership team to understand how habits, values, and expectations had shifted—and to evaluate the fit of a new remote offering. Through focused research including interviews, live polling, and virtual focus groups, we surfaced actionable insights around unmet needs, user workarounds, and opportunities for differentiation in a crowded space.

Impact

Within four weeks, the company pivoted its product strategy, doubling down on a newly validated online experience. Online engagement rose by 30%, and the insights informed long-term positioning and roadmap development.

“Michelle guides and listens carefully to understand people and their motivations. Her research helped us understand our consumers beyond surveys and user data, informed our new product development, and shifted some decisions that are now paying off.”

— CEO, Early Childhood Education Company