Use Case: Upskill a team

Capability is your product advantage

Great products are built by great teams.

You might be here because:

  • Your team is smart and committed—but missing key skills or techniques to build a better product

  • Research, strategy, or experimentation aren’t being used consistently (or confidently)

  • Decisions get made, but not always with evidence or alignment

  • There’s a gap between what your product could be and what your team can deliver today

  • You want to build internal capability—not just ship features faster

  • You believe great products are built by great teams—and you’re ready to invest in both

TL;DR: You’re building a product that matters. Now it’s time to equip your team with the mindset, methods, and confidence to deliver it brilliantly.

Common Pitfalls & Missed Opportunities

Even strong teams can fall short when they lack the tools, language, or support to execute at a higher level. Some common challenges we see:

  • Relying on instincts or legacy approaches when strategy, research, or validation are needed

  • Making decisions without shared frameworks—leading to misalignment and wasted work

  • Hiring new talent without addressing capability gaps on the existing team

  • Treating training as a one-off event, not a repeatable practice

  • Underestimating how skill gaps affect product quality, team morale, and velocity

  • Skipping the investment—until avoidable problems become urgent and expensive

The result? Slower progress, siloed thinking, and a team that’s working hard—but not always on the right things.

How we help

We help your team build the mindset, skills, and systems to deliver stronger products—together.

Whether your team is new, growing fast, or shifting focus, we design custom training, coaching, and embedded support to:

  • Introduce proven tools and frameworks for research, strategy, and decision-making

  • Build shared language across functions to reduce friction and improve collaboration

  • Strengthen confidence and clarity—especially for mid-level team members

  • Improve how your team works together—fostering better alignment, faster decisions, and clearer ownership

  • Support real work in-flight, so learning is immediately applicable

  • Identify and close skill gaps without burning out your team or hiring your way out

We treat team capability like a product—iterated, measured, and built for lasting impact.

Relevant Services

A few ways we can help you move from idea to action

Customer Insights Enablement

Integrate regular customer insights work into your cadences; I’ll design and stand up a right-sized research practice.

Team Enablement & Coaching

I collaborate with you to uncover key gaps and tailor-fit solutions through coaching or teach key skills through bespoke workshops.

Case Study

Building research capability from the inside out

Challenge

A fast-growing digital pharmacy startup needed their product and design team to make faster, more confident decisions—without relying on outside researchers.

Approach

We worked directly with the team to introduce hands-on training in user research methods, develop custom playbooks, and support live research in-flight. By the end of the engagement, every team member—from product managers to designers—had run moderated interviews, synthesized insights, and applied them to real product decisions.

“I loved the way you structured and explained how research works. The presentation was engaging and kept everyone interested. Everyone who takes it will learn at least one new thing that could tremendously improve their work in the field of product.”

— Product Lead, digital pharmacy startup

Impact

The result? A more confident, independent team—and a stronger culture of evidence-based design.

Team-wide upskilling
Embedded practice and playbooks
Faster decisions rooted in real user insight
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